Frequently Asked Questions

What if my KANDALS don’t fit me?

If your KANDALS don’t fit, no problem. We will gladly exchange them for you if they are unworn and are in their original packaging. Just make sure to send us an email with your name, phone number, email, and the size, color, and style you purchased from us. 

What is the fastest way to contact us?

The fastest way to contact us would be by email at info@kandals.com and we will get back to you as soon as we can.

What are my payment options with KANDALS.com?

You can either pay through paypal or through your credit card. We accept Visa, Mastercard, American Express, and Discover.

Do I have to pay for shipping when I am returning an item?

No. We will cover shipping costs. 

How long will it take for my shoes to arrive?

Once the order is placed it will take about 5-8 business days for your KANDALS to arrive.

Do KANDALS fit all width sizes of feet?

KANDALS shoes are of medium width and therefore could potentially fit all widths. Just be mindful when ordering that if it is probable ideal to go up a half size if you have wide feet and down half a size if you have more narrow feet because the shoes will stretch a little. For more information, take a look at our size chart.

How should I clean my KANDALS?

KANDALS can be machine washed in cold water and let them air dry. You should NEVER dry your KANDALS in a dryer. 

Do the shoes stretch once worn?

Yes. The shoes will stretch once worn but not enough to cause you to increase your size. The shoes will mold to your feet.

How do I return my KANDALS?

Please check our Returns & Exchanges policy to return your KANDALS.

How long does the scent last on my KANDALS?

Since the scent is dyed internally with the rubber outsole, it does NOT go away. Remember that the scent is very subtle and you can only sense it when you have your KANDALS up close.